Privacy Policy
1. Who we are
This site is operated by Lorna MacPhail. We are committed to protecting your personal information and respecting your privacy in line with UK GDPR and the Data Protection Act 2018.
2. Information we collect
We collect information you provide directly — such as your name, email address, intake form responses and booking details — as well as standard technical data when you visit the site.
3. How we use your information
Your information is used to deliver your consultation, provide your written plan, manage bookings, respond to enquiries, and meet legal and accounting obligations.
4. Lawful basis
We process your information on the basis of contract (to deliver the services you have booked), legitimate interest (to run our business responsibly) and consent where required.
5. Sharing your information
We do not sell your information. We use trusted third party providers — such as our booking, payment and email platforms — who process information on our behalf under appropriate data protection terms.
6. How long we keep your information
We retain your information only for as long as necessary to deliver the service and meet our legal obligations, after which it is securely deleted.
7. Your rights
You have the right to access, correct, restrict or request deletion of your personal information, and to withdraw consent at any time. To exercise these rights, please contact Lorna via lornamacphail.com.
8. Cookies
The site may use a small number of cookies to ensure it functions correctly and to understand how it is used. You can control cookies through your browser settings.
9. Contact
For any privacy related questions, please contact Lorna via lornamacphail.com.